❓ Frequently Asked Questions
Answers to all your questions about tvaji
From opening an account to claiming bonuses, betting rules, and secure payments — find out everything you need to know.
Welcome to tvaji. This page organizes the most frequently asked questions from Bangladeshi players into five sections — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. Click any question to see the detailed answer. If you still have questions, our 24/7 Bangla live chat support is always here for you.
Account and Registration
Account questions
To open an account at tvaji you need an active mobile number, a valid email address, and your full name. The registration process usually takes just a few minutes. Make sure you are at least 21 years old, as our platform is for adults only.
No, each player may hold only one tvaji account. Creating multiple accounts goes against our rules and may result in all related accounts being suspended. If you forget your password or account details, our support team will help you recover access.
Account verification may be required to ensure safe gaming at tvaji. You may be asked to upload a clear photo of your national ID card or passport. The verification process is usually completed quickly and is essential for keeping your account secure.
On the tvaji login page, click the "Forgot your password?" option and enter your registered email or mobile number. A verification code will be sent to you, which you can use to set a new password. If you have trouble, get direct help through our live chat.
Yes, details such as your email, phone number, and address can be updated from your profile settings. However, changing your name may require you to submit identity verification documents. After any change, a confirmation message will be sent to your account.
Deposits and Withdrawals
Payment questions
Deposits from bKash to tvaji are generally processed instantly. Once a transaction is successful, the funds will be added to your tvaji balance within a few seconds. The minimum deposit amount is ৳300. If you have any issues, contact our live chat with the bKash transaction reference number.
Log in to tvaji, go to the cashier section, and select Nagad as your deposit method. Make the payment from the Nagad app to the number shown and confirm with the transaction ID. The minimum deposit amount is ৳300 and deposits are generally instant.
Withdrawal requests from tvaji are generally processed within 1 hour. The funds are sent directly to your bKash, Nagad, Rocket, or Upay account. The minimum withdrawal amount is ৳1,000. Having your account verification completed makes the process even faster.
Yes, both Rocket and Upay are fully supported at tvaji for deposits and withdrawals. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000 — the same rules apply for all methods. Transactions can be completed with no extra fees.
tvaji itself does not charge any transaction fees. However, your mobile banking operator (such as bKash or Nagad) may apply their own charges, which depend entirely on their own policies. There are no hidden charges on tvaji's end.
Common reasons for a withdrawal delay include: account verification not completed, wagering requirements on a bonus not met, or a security review being in progress. In any of these cases, contact our 24/7 live chat support for a quick resolution.
Games and Rules
Gaming questions
You can bet at tvaji on BPL and all major cricket tournaments. Go to the cricket section, choose a match, and select your bet type (match winner, top scorer, over/under, etc.) and amount. Review the odds carefully before confirming your bet.
Yes, tvaji offers live dealer games from Evolution Gaming and Ezugi, where you can play in real time with a real dealer. A wide variety of games are available, including live roulette, baccarat, blackjack, and Andar Bahar. With a stable internet connection, you can enjoy them smoothly on mobile as well.
RTP (Return to Player) is the percentage of total money wagered on a game that is returned to players over the long term. It is a mathematical average — it does not guarantee the outcome of any specific session. Games with a higher RTP generally offer better returns over time, but every spin is completely random.
Yes, tvaji is fully mobile-friendly. Slots, live casino, cricket betting, and all other games can be played directly from a smartphone or tablet browser — no separate app download is needed. The experience is smooth on both Android and iOS devices.
Aviator by Spribe is a crash-style game where a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win your bet multiplied by that multiplier. Cashing out at the right moment is the key strategy — no one knows when the crash will happen.
All games at tvaji are provided by reputable software providers (such as PG Soft, Pragmatic Play, JILI, and Spribe) who use a Random Number Generator (RNG). This means every game outcome is completely random and unbiased. tvaji operates on a fair play policy.
Bonuses and Promotions
Bonus questions
New members at tvaji receive a 120% bonus on their first deposit, up to ৳10,000. That means depositing ৳1,000 lets you start playing with a total of ৳2,200. A 25x wagering requirement must be met before the bonus can be withdrawn, meaning you need to wager 25 times the bonus amount.
A 25x wagering requirement means you must wager 25 times the bonus amount you received. For example: if you receive a ৳5,000 bonus, you need to place a total of ৳125,000 in bets. After this requirement is met, any winnings from the bonus become withdrawable. Not all games may contribute equally toward the wagering count.
The tvaji VIP program has three levels: Bronze, Silver, and Gold. You move up through the levels automatically by playing regularly. Bronze offers a weekly cashback of up to 0.3%, Silver up to 0.5%, and Gold up to 0.8%.
Each week, a percentage of your net losses during a set period is returned to your account as cashback. The higher your VIP level, the higher the cashback rate. Cashback is added directly to your balance and can generally be withdrawn with a low wagering requirement.
Generally only one bonus can be active at a time. Once the wagering requirement of one bonus is met, or the bonus expires, you can claim the next one. Visit the promotions page or ask in live chat for details on current promotions and special offers.
Security and Responsible Gaming
Security questions
Yes, tvaji uses SSL (Secure Socket Layer) encryption technology to keep all your personal and financial information secure. Under our data protection policy, your information is never sold or shared with third parties. Read our privacy policy for more details.
tvaji is for individuals aged 21 and above only. Age is verified during registration and identity is confirmed at the account verification stage. Protecting minors is one of our highest priorities.
Yes, tvaji supports responsible gaming. You can set daily, weekly, or monthly deposit limits from your account settings. A temporary break (cooling-off period) option is also available. Visit our responsible gaming page to learn more.
If you feel that gaming is having a negative impact on your life, you can apply for self-exclusion through our live chat or email. Both a temporary suspension for a set period and permanent account closure are available as options. Our support team will handle this with complete confidentiality.
The tvaji support team provides service in Bangla 7 days a week, 24 hours a day. The fastest way to get in touch is through the live chat button on the website. You can also contact us by email: [email protected]. Most issues are resolved quickly.
If you suspect unauthorized activity on your account, change your password immediately and notify us through live chat. We will secure your account without delay. To stay protected, use a strong password and never share your login details with anyone.
Still have questions?
Our Bangla support team is always here for you — 24 hours a day, 7 days a week.
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Live chat support
Get help in Bangla 24/7. Click the live chat button on the website and a support agent will connect with you right away.