tvaji Terms and Conditions

1 General Introduction

tvaji is an online gaming and betting platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the tvaji website, mobile app and all related services.

By registering on our platform or using any of our services, you fully agree to these Terms. If you do not agree, please do not use our platform.

2 Changes to the Terms

tvaji reserves the right to amend, change or update these Terms at any time. We will notify registered users by email before any significant changes take effect. Continued use of the platform after any changes means you have accepted the revised Terms.

3 Eligibility to Register

To open an account on tvaji, you must meet the following requirements:

• You must be at least 21 years of age.
• You must provide accurate and truthful personal information.
• You must have a valid and active email address.
• Each person may open only one account — multiple accounts are strictly prohibited.
• You must register in your own name; registration on behalf of a third party is not allowed.

4 Account Security

It is your responsibility to keep your tvaji account password and login details confidential. You must notify our support team immediately of any unauthorized activity on your account.

tvaji will never ask for your password via email or live chat. If anyone asks for your password, treat it as fraudulent activity and inform us.

5 Identity Verification (KYC)

tvaji reserves the right to verify a user's identity at any time when required. The following documents may be requested for verification:

• National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (where applicable).

Withdrawals may be delayed until verification is complete.

6 Account Closure and Suspension

tvaji reserves the right to suspend or close any account in the following circumstances:

• Violation of these Terms.
• Evidence of fraudulent or illegal activity.
• Operating multiple accounts.
• Providing incorrect or false information.
• Misuse of the bonus system.

Users may also request account closure at any time via 24/7 live chat or email.

7 Deposit Rules

The following methods are available to deposit funds on tvaji: bKash, Nagad, Rocket, Upay.

• Minimum deposit amount: ৳300 (for each method).
• Deposits are generally processed instantly.
• Deposited funds may only be used for gaming purposes.
• You must use a payment account registered in your own name only.
• Use of third-party payment accounts is strictly prohibited.

8 Withdrawal Rules

The following rules apply when withdrawing winnings:

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally completed within 1 hour.
• Withdrawals can only be made to the same payment account used for the deposit.
• Withdrawals cannot be made before the wagering requirement on an active bonus is completed.
• Withdrawals may be delayed if identity verification has not been completed.

9 Welcome Bonus

tvaji offers new members a 120% bonus on their first deposit, up to ৳10,000. The following conditions apply to claiming this bonus:

• Bonus wagering requirement: 25x (deposit + bonus).
• The wagering requirement must be completed within 30 days of receiving the bonus.
• Each user may receive the welcome bonus only once.
• Bonus funds cannot be withdrawn directly — they are for gameplay only.
• Winnings made using the bonus may be withdrawn after the wagering requirement is fulfilled.

10 General Bonus Policy

General conditions apply to all tvaji bonuses and promotions:

• One promotion cannot be used alongside another promotion at the same time, unless specifically permitted.
• tvaji reserves the right to withdraw, modify or cancel any bonus at any time.
• Any misuse of the bonus system may result in account closure and cancellation of winnings.
• Claiming multiple bonuses from the same device, IP address or household is prohibited.

11 VIP Program

The tvaji VIP program has three tiers — Bronze, Silver and Gold. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.

Progress through VIP tiers depends on regular and active participation on the platform. Cashback benefits are calculated on a regular basis and credited directly to the account.

12 Gaming Code of Conduct

All users must follow the code of conduct below when playing games on the tvaji platform:

• Exploiting software bugs or technical errors to play games is prohibited. Any such issues must be reported to the support team immediately.
• Using automated bots, software or techniques to play games is strictly prohibited.
• Any attempt to manipulate game outcomes will result in account closure.
• Disrespectful behaviour toward other players or dealers in live casino games is prohibited.

13 Technical Issues and Errors

If a game result is affected by a technical issue or internet disconnection, tvaji reserves the right to void the bet on that game. Any winnings or bonuses incorrectly awarded due to a technical error may be recovered by tvaji.

14 Commitment to Responsible Gaming

tvaji takes responsible gaming seriously. We believe gaming should be an entertainment activity, never a source of financial problems.

tvaji provides users with the following tools:

• The ability to set deposit limits.
• The ability to take a self-exclusion for a set period of time.
• The ability to close the account entirely.
• Active intervention if problematic gaming behaviour is detected.

For more information on responsible gaming, visit our Responsible Gaming page.

15 Protection of Minors

tvaji places the highest priority on protecting children and minors. Age is verified at the time of registration on the platform. Parents are advised to use parental control software to prevent their children from accessing this platform.

16 Intellectual Property Rights

The tvaji website and all its content — logos, graphics, text, software, designs, trademarks and other elements — are the exclusive property of tvaji or are used under licence.

No part of this content may be reproduced, distributed, modified or used commercially without the written permission of tvaji.

17 Use of Personal Data

tvaji collects, processes and stores users' personal data. The detailed policy on how this data is used is described on our Privacy Policy page. We use SSL encryption and advanced security technology to keep your data safe.

• Your data will never be sold to third parties.
• Data may be used for identity verification and security purposes.
• Data may be shared with authorities where required by legal obligation.

18 Limits of Liability

tvaji is not liable for the following:

• Gameplay interrupted due to internet connectivity issues.
• Any loss caused by third-party software or technical failures.
• Loss caused by the user's own negligence (such as sharing a password).
• Financial loss arising from gaming — gaming always carries risk.

19 Unforeseen Circumstances (Force Majeure)

tvaji will not be liable if services are disrupted due to natural disasters, government orders, cyberattacks or any other unforeseen circumstances. In such situations, efforts will be made to restore services as quickly as possible.

20 Complaints Process

If you have a dispute or complaint, please contact our support team first:

• 24/7 live chat — directly from the website.
• Email: [email protected]

The support team will work to resolve complaints as quickly as possible after receiving them. Complex matters will be escalated to a higher level.

21 Legal Jurisdiction

These terms and conditions are governed by applicable law. In the event of any dispute, an attempt must be made to resolve the matter through direct discussion with tvaji before proceeding to court.

22 Completeness of Terms

These terms and conditions constitute the entire agreement between tvaji and the user, and replace any prior oral or written agreements. If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain in full effect.

tvaji's failure to exercise any right does not constitute a waiver of that right. In the event of any interpretation or translation of these terms, the Bengali version will be considered authoritative.

23 More Information

For more information about these terms and conditions, please visit our relevant pages:

• Privacy Policy — Details about the use of your personal information.
• Responsible Gaming — Information about healthy gaming habits and support.
• FAQ — Answers to common questions.
• About Us — Learn more about tvaji.

For any questions or assistance, contact us via our 24/7 live chat service or email us at [email protected]. Our team is always ready to provide support in Bengali.