tvaji's Privacy Policy

Definitions and Applicability

In this Policy, "user" refers to any person, registered or unregistered, who visits our website or uses our services on the tvaji platform. "Personal information" refers to any information from which a person can be directly or indirectly identified.

This Policy applies to all users in Bangladesh. If you access our platform from outside Bangladesh, it is your own responsibility to comply with applicable local laws.

What Information We Collect

tvaji may collect the following types of information:

• Identity information: Full name, date of birth, national ID or passport number (for age verification).
• Contact information: Email address and mobile number.
• Account information: Username, password (in encrypted form), account preferences and settings.
• Financial information: Payment method details such as bKash, Nagad, Rocket or Upay account numbers — for transaction processing only.
• Transaction history: Records of deposits, withdrawals, and bets.
• Device and technical information: IP address, browser type, operating system, device identifier, and cookies.
• Usage information: Pages visited on our site, session duration, click patterns, and search history.
• Communication information: The content of any communication with us via live chat or email.

How We Collect Information

We collect your information in the following ways:

• Information provided directly: Information you voluntarily provide during registration, login, payment, or support contact.
• Automatic collection: Data automatically collected through cookies, web beacons, and similar technologies when you use our platform.
• From third parties: Information received from payment processors and identity verification services.

How Your Information Is Used

tvaji uses the information we collect for the following legitimate purposes:

• To create, manage, and maintain your account.
• To process deposits, withdrawals, and other financial transactions.
• To complete age verification and identity confirmation (KYC) processes.
• To improve the quality of our services and develop new features.
• To prevent fraud, monitor security, and detect misuse.
• To send you necessary service-related communications.
• To comply with applicable legal obligations and meet regulatory requirements.
• To ensure responsible gaming and identify problematic behaviour.

Sharing Information with Third Parties

tvaji never sells your personal information. However, we may share information in the following limited cases:

• Payment providers: Payment gateway providers such as bKash, Nagad, Rocket, and Upay receive only the information needed to complete transactions.
• Identity verification services: Names and documents may be shared with third-party verification services for the KYC process.
• IT service providers: Technology partners who assist us with hosting, cloud storage, or cybersecurity.
• Legal obligations: In response to court orders, government directives, or lawful requests from law enforcement agencies.

All of the above third parties operate under contractual confidentiality obligations and may use information only for specified purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help our platform function more smoothly.

We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences such as language and display settings.
• Analytical cookies: To understand how users use our site and to improve our services.

You can control or decline cookies through your browser settings. However, disabling cookies may prevent some platform features from working properly.

Data Security Measures

tvaji applies industry-standard technical and organisational security measures to protect your personal information:

• SSL encryption: Our entire website is protected by SSL (Secure Sockets Layer) technology, which encrypts data transmission between your browser and our servers.
• Password hashing: Your password is never stored in plain form — it is kept only as a hash using a strong encryption algorithm.
• Access controls: Employees are given access only to the information necessary for their job.
• Regular security testing: Our systems undergo regular security audits and vulnerability assessments.
• Two-factor authentication: Two-step verification is available for additional account security.

Although we take the highest security measures, no method of data transmission over the internet is completely secure. We therefore advise users to use strong passwords and keep their account information private.

Data Retention Period

tvaji retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: All information is retained while the account remains active.
• Closed account data: Certain information may be retained for a minimum of five years after account closure to meet regulatory and legal requirements.
• Financial transaction records: Retained for the long term in accordance with applicable financial laws.
• Communication records: Support conversations are generally retained for up to two years.

Data Transfers

Our servers and processing facilities may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate privacy protections consistent with this Policy are in place in the recipient country. For international data transfers we use contractual safeguards to provide equivalent protection.

User Privacy Rights

You have the following rights regarding your personal information:

• Right of access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (this may not be possible where legal obligations apply).
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Right to portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the use of your information for marketing or profiling purposes.
• Right to withdraw consent: You may withdraw consent given for marketing communications at any time.

To exercise any of the above rights, contact us at [email protected]. We will process your request in a timely manner.

Privacy of Minors

tvaji strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor has opened an account on our platform, please notify us at [email protected].

Third-Party Websites

Our platform may contain links to third-party websites. This privacy policy applies only to the tvaji website. Third-party sites have their own privacy policies, and we are not responsible for information collected by those sites if you visit them.

Changes to the Policy

tvaji reserves the right to update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address or display a notice on our platform.

Continued use of the site after the updated date will be considered as your acceptance of the revised policy. You are therefore encouraged to review this policy regularly.

Applicable Law and Jurisdiction

This privacy policy is governed by the applicable laws of Bangladesh. Any dispute relating to this policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the applicable legal process will be followed.